How Do You Become One Of The Most Outstanding Leaders Ever In Your World?

Post 9 of the “Leading TODAY! on Wednesdays” series: Being A Billion Dollar Leader
Lesson 4: I will be promoted to my own level of incompetence—so I should employ people who make me look good!

A Word on succession planning

Whether it be through fear, insecurity, incompetence, negligence or a simple lack of understanding, very few managers spend the time necessary to develop their people. Very few companies have an active succession plan in place; one that allows anyone from any level of the company to develop the skills and attributes necessary to rise to the next level in the company and their career.

Yes, many companies champion on-going career development; they even measure this as a key element in any 360 degree staff feedback questionnaire. However, when it comes to investing time, money and effort into that development there seems to be a shortfall of real commitment.

The long term investment benefits that come from a company having a clearly defined career development programme are huge, even though the initial cost of developing people may be high. When you develop people from within your organisation, you then engrain the culture and vision of that organisation into every aspect and level of its operations as those prospective leaders take on more challenging roles within your business.

Many an organisation has failed in its long term objectives by not having developed their own people and then finding they need to employ someone external to the company. Then too late they realise that this new, external influence doesn’t fit the culture of the organisation, or that the new recruit acts in a way that contradicts the vision and mission of the company.

One organisation I worked with replaced their Executive Marketing Manager more often than some people change their underwear. It was a young, growing organisation and had, in most cases, promoted people into the role—people who had what appeared to be the right marketing or sales qualifications.

While these people knew their business and understood the company intimately, having grown with it from the early years, they were usually placed into the role with little—if any—training, mentoring or executive coaching. When I worked with them, I often felt sadly that these good people were being put into a ‘sink or swim’ position.

The company’s one experience of employing someone from outside had ended quicker than an ice-cream on a summer’s day—and with a fair few burnt relationships on the way. That person simply hadn’t understood the special relationship this company had with their sector of the market; a relationship that made this company so special.

Companies let themselves down by not developing great people just on the off-chance that those great people may be the ones who will step up into a leadership role once it becomes vacant, or if a new role is created. They fail by not providing a continuous leadership or executive development programme that takes an already talented person and develops their skills even further.

They also let themselves down by promoting talented individuals into leadership roles and then not providing them with a mentor or coach in order to guide them in that role. (What? Are they supposed to be great leaders automatically just because they’ve been promoted?)

Billion Dollar Leadership, at an individual level and as a corporate citizen within the broader community, starts with employing great people and then developing them even further. They concentrate on always making their people better at what they do.

Billion Dollar Leadership means never being afraid to employ people better than you. Billion Dollar Leaders recognise their own limitations and are willing to plug the gaps caused by those limitations with other people who are great at what they do.

Billion Dollar Leadership means never being afraid of developing people to the point where they can be promoted—even if that means that they could be promoted over the head of their own Billion Dollar Leader!

Billion Dollar Leadership means not being fearful that the person being developed may end up being better than the person they answer to. In fact, a Billion Dollar Leader will rejoice when someone they have helped develop is the one being promoted. They will celebrate the success of their people.

That’s just one more thing that makes a Billion Dollar Leader so special.

All Success

Colin

Do you like this article from Leading TODAY! on Wednesdays: Ideas on excellence in leadership and Being A Billion Dollar Leader? Feel free to share it with your friends also. Or, why not join us for other articles on my TODAY! Seminars’ Facebook pages on Leadership, SME Business, Good Health, Public Speaking, Networking and Living Life.  Alternatively you can see them on LinkedIn, Ecademy, Twitter or my BlogSpot page or at Google+. This article is copyright to TODAY! Seminars (2011) and cannot be reproduced in any form without written approval of TODAY! Seminars.

How Do You Take The Fear Out Of Public Speaking?

Post 9 of the “Speaking TODAY! on Tuesdays” series: Thoughts, tips and stories on successful speaking and outstanding presentations
Here is a piece of rocket science news.

It has been proven that Baby Boomers, Gen X, Gen Y and Igen all communicate differently. Doesn’t that just rock your socks off? And to think I need a research programme, probably funded by government money, to tell me that (you may note here a bit of cynicism).

Generations always talk different to each other. It’s our way of avoiding talking to our parents.

Actually I enjoyed hearing a Gen X manager complaining about a Gen Y worker – oh, how the wheel turns! Of course I’m the enemy of both. I was recently told by a 24 year old manager that I was lucky to be working with them because I was so old. He’ll get there eventually!

But what has all of this babble got to do with speaking? Lots!

As a speaker you can’t guarantee that everyone in your audience will be the same age as you. Or hold the same belief. Or be of the same sex or sexual orientation, or education, or social standards or on and on and on goes the list.

Audience research is vital. Remember the post where I told you I stuffed up with stories that while appropriate to the speech weren't just right for my audience? Well that talk could have been made better by supplementing the stories I told for ones better suited to that audience.

I was in discussions recently with an education provider and they were raising the issue of the materials they currently had to use in a particular course not being that relatable to the audience in their particular classes. Their class was full of road works crews. The course material provided had been written for office workers and all the examples, while appropriate to the topic, weren’t real world stuff to those who work amongst the traffic, the dirt and the dust. They needed to be more “real life”.

As a speaker, your presentations can be enhanced by doing a little bit of audience analysis and by using examples they can relate to in their world, not necessarily yours.

Inspire The World With Your Words

Colin
Do you like this article from Speaking TODAY! on Tuesdays: Thoughts, tips and stories on speaking and presentations? Feel free to share it with your friends also. Or, why not join us for other articles on my TODAY! Seminars’ Facebook pages on Leadership, SME Business, Good Health, Public Speaking, Networking and Living Life.  Alternatively you can see them on LinkedIn, Ecademy, Twitter or my BlogSpot page or at Google+. This article is copyright to TODAY! Seminars (2011) and cannot be reproduced in any form without written approval of TODAY! Seminars.

How Can You Achieve The Most Outstanding Success In Your Business?

Post 9 of the series from the “Business TODAY! on Mondays” series - Will Right Pricing Make Your Business More Profitable?

Will You Provide Better Services And Products Than Your Opposition?

In determining the Right Price structure for your business you have to access the services and products you deliver and ask yourself if you are willing to provide the same quality, a lesser quality or a better quality of product and service behind the product.

Go the same and you are fishing for the same customer base in the same target market. Consequently, you either have to sell your product or services at the same or slightly lower price unless you can differentiate yourself by the service you deliver in providing your products.

Alternatively, go lower and the pricing is self-evident.

Go higher and deliver a quality service to match and you can Right Price. Go higher and deliver a quality of service lower than expected and you could end up with shorter margins because of having to sell your more expensive products at a price not much more than if you sold the same products as your opposition.

A business that focuses on making certain that every contact with their customer is a “Wow” moment, will be able to entice the Right Customer to their business.

By-the-way, a “Wow” moment is one where the customer goes, “Wow, that was fantastic!” (Just make certain it’s not a, “Wow, that was fantastically bad!”.

They go to your web site – “Wow!”. Your staff and trained, helpful and knowledgeable – “Wow!”. You say you’ll have the product for them on Tuesday and you call them on Monday to sy it is ready to pick up – “Wow!” – better still, don’t make them come too you – deliver it to them – “Double Wow”.

Here are some things to think about when it comes to creating a “Wow” moment

·         Are my products/ services of the best quality for my Right Customers?

·         Are my staff fully trained as well as being the right people to meet my Right Customer’s needs?

·         Does my web site look as professional and easy to access as my Right Customer’s want?

·         Do I provide the after-sales services my Right Customers expect?

·         How do I keep in touch with my Right Customers?

·         Do I give special offers to my Right Customers (or do I just do this for new customers?)?

·         Can my Right Customers find me, access my products and services as easily as they want?

·         Do I encourage (and reward) my staff to go out of their way to help their Right Customers?

·         Do I promote my business where my Right Customers want me to promote?

·         Is the experience my Right Customers receive worthy of the price I am charging for my products and services?

It is the quality of the products and the services we offer that help determine the Right Price for our Right Customers.

All success

Colin

Do you like this article from Business TODAY! on Mondays: Ideas for achieving outstanding business success? Feel free to share it with your friends also. Or, why not join us for other articles on my TODAY! Seminars’ Facebook pages on Leadership, SME Business, Good Health, Public Speaking, Networking and Living Life.  Alternatively you can see them on LinkedIn, Ecademy, Twitter or my BlogSpot page or at Google+. This article is copyright to TODAY! Seminars (2011) and cannot be reproduced in any form without written approval of TODAY! Seminars.

How Can You Have Amazing Wellness and Be Safe In Life?

Post 9 of the “My Health TODAY! on Mondays” series: How Will The New Workplace Safety Laws Affect Me and My Business Operations?

One of the responsibilities that a BCBU has is to ensure that workers are trained to task – not just in safe procedure or safety protocols or emergency procedures. In other words, the worker must be capable of performing their duties with competence and safely.

Note the two aspects of this. With competence and safely.

Many of the licences that are issued as part of a “ticketing” system are based, not on the overall competence of a person to perform a role or operate a piece of equipment, but only on their capacity to do so in a safe manner.

In the event of an incident occurring, having a “ticket” to do a task may not necessarily be enough to meet the requirements of the WHS Act in ensuring that someone is trained to task.

Competence is the overall ability of a person to productively complete all aspects of a task or equipment operation.

Confused? Put it this way. To safely operate a piece of equipment may require following certain safety checks and procedures. To operate that piece of equipment to competency may require they follow those safety checks and procedures as well as operating all aspects of that equipment that don’t fall under those safety checks and procedures.

Securing the area, checking no-one is in a position where they could be injured is safety.

Digging a certain size hole to a certain depth and to certain standards while securing the area and checking no-one is in a position to be injured is competency.

A PCBU, under the WHS Act is responsible to ensure both aspects of training are met in order to potentially avoid a severe penalty arising from an incident where that equipment and operator is involved.

This has implications when you employ a training organisation to deliver training for your staff. Does that training organisation provide competency based training with the accurate, real-life, quality competency assessment as required by the approved and current industry training package?

Or are they just the cheapest training organisation that guarantees that a course that normally takes 100 hours to deliver can be done over two eight hour days on a weekend.

Choosing such a training organisation could place you, the PCBU at risk of a major penalty because you could be considered negligent at best and reckless at worst. Paying lip-service to competency development and assessment may have you paying far more than you save. And could you afford that?

Good health and keep safe out there.

Colin

Do you like this article from MyHealth TODAY! on Mondays: Ideas and issues on good health and safety? Feel free to share it with your friends also. Or, why not join us for other articles on my TODAY! Seminars’ Facebook pages on Leadership, SME Business, Good Health, Public Speaking, Networking and Living Life.  Alternatively you can see them on LinkedIn, Ecademy, Twitter or my BlogSpot page or at Google+. This article is copyright to TODAY! Seminars (2011) and cannot be reproduced in any form without written approval of TODAY! Seminars.

How Can You Build An Outstanding Networking Business?

Post 8 of the “Networking TODAY! on Fridays” series: How Will You Make Your Network Business A Success This Year?

What’s your Vision for your business?

No, I’m not talking about your dream. Your dream is what drives you to do this business you have chosen to be in.

The Vision for your business is a simple statement of intent of where you want your business to go. In traditional business we use it to give direction as to the type of company we want our organisation to be.

It is said that without vision the people will perish. And so it can be in business. A business can eventually just fade away and close when the owners lose sight of their direction; they get drawn along by circumstances not choices.

If you are going to build a real business in your company, why wouldn’t you treat it as a real business? What I mean by that is, so many people I’ve seen in the networking industry, and I’ve been around this industry since 1983, see the business opportunity, decide they would like to build a business and then treat it like a hobby; something they do in their spare time.

Could you imagine setting up a traditional business and, say, investing $200,000 in getting that business established and then just operating that business one or two hours a week with the hope it would generate tens of thousands of dollars in profits? No, you’d work your butt off trying to get a decent return on your investment.

Well, most network marketing opportunities are too cheap. What I mean by that is most that I have seen cost about $100 to register – and wow you have a business. Some people may invest a $1,000 or so in products, but generally not. But even then, compared to a traditional business that’s peanuts!

And so, people treat their business for the value they paid for it. Virtually nothing.

The Vision of a business is something I establish in very small business I have worked with, and I talk with hundreds of traditional business owners every year.

Here is an example of a Vision: “My vision is to create a business that will serve people and create abundant wealth for my family and those involved in my business. My vision is to make a difference.”

You see how such a simple statement could set the tone, the direction your business takes? Of course, it means nothing if these are just nice words on a page. Your Vision is only valuable if it is applied.

The question that comes from this statement, if your Vision is to be applied, is, “How?”

How will you make that Vision more than just words?

From there you can develop two more guiding statements that will determine how you will run your business, treat your staff, treat your customers and treat yourself.

These are your Mission Statement and your Values Statement.

We’ll look at these over the next few posts.

What does your Vision tell you?

Make A Difference – TODAY!

Colin

Do you like this article from Networking TODAY! on Fridays: Thoughts and ideas on building an outstanding networking business? Feel free to share it with your friends also. Or, why not join us for other articles on my TODAY! Seminars’ Facebook pages on Leadership, SME Business, Good Health, Public Speaking, Networking and Living Life.  Alternatively you can see them on LinkedIn, Ecademy, Twitter or my BlogSpot page or at Google+. This article is copyright to TODAY! Seminars (2011) and cannot be reproduced in any form without written approval of TODAY! Seminars.

How Can You Achieve The Complete and Happy Life You Deserve?

Post 8 of the “MyLife TODAY! on Thursdays” series: Ideas and tips on achieving the complete and happy life you deserve

But, does this mean that this form of goal-setting used by the “Top 5%” is the only one way to achieve success?

No! (Don’t get me wrong. I think that there is absolutely nothing wrong at all with wanting or having any of these things – if YOU want them).

Though, let’s face it, would anyone continue running a business where only 5% of the products made actually worked? Would customers continue to buy if the products failed 95% of the time? Would you want to fly with a pilot who had failed 95% of their course, or face surgery with a doctor who had a 5% success rate? Of course you wouldn’t – not unless you are the ultimate risk taker.

There is hope for the 95% of people neglected by the Win/Lose, Succeed/Fail methods. 16 years ago I started working with people who wanted to make changes in their life with a slightly different approach to modern goal setting, which I call “The Process of Achievement” (POA).

The whole aim of “The Process of Achievement” is to give people a way that allows them to target the things in life that are important to them and work towards those targets without fear of failure and  in a way that recognises their achievements.

Now, there are some very subtle differences in the way POA and goal-setting both work. Those differences are as subtle, and just as important, as the one degree difference in water temperature that changes plain old hot water into steam which can be, and has been, used to build industries and nations. You can do a lot with hot water, just as you can with goal-setting, but you can do so much more and on a bigger scale with steam. Subtle, but powerful!

Try the very term “Goal Setting” for instance.

In sport the purpose of a goal is to give each of the competitors something to aim at in order to beat each other. It’s a way to keep score. If one competitor scores more goals than the other then they win. And so, with goal-setting, winning and losing form an automatic association, in the mind, to the need to beat others, of keeping score one against another. It makes “keeping up with the Jones’” a national pastime.

The trouble with using goals as a measure of success in life, is that you can play the very best game of your life and miss the goal by the smallest of margins and at the end of the day, by the standards of the Win/Lose, Succeed/Fail mentality, have nothing to show for it. You simply didn’t score. And, under that philosophy, that makes you a big, fat, zero, nothing loser!

With POA, I prefer the term “targets” to goals. Why?

In sports like Archery, where you have targets instead of goals, you receive recognition for getting close to your main aiming point. You can miss the “bulls-eye”, the main aiming point, and still score points. Theoretically you could even win a competition without ever hitting the bulls-eye once; simply by being consistent and constantly getting close to the main aiming point time-after-time.

Of course, you are aiming to hot the “bulls-eye”, it gives you the best result. But it also recognises that we can’t always score maximum points.

Miss a goal – you lose. Hit the target area, get close to what your main aiming point is and you achieve a result and receive recognition for that result. And POA is all about results, achievements and recognition.

Changing our language, can be a powerful tool towards changing our life. It’s like the way in which the words we tell ourselves have a way of becoming that self-fulfilling prophesy. There isn’t much difference in the spelling of the words “can” and “can’t”. Not much difference in spelling but a whole lot of difference in meaning.

By setting targets, you are giving yourself something to aim for, without the pressure of having to get the maximum score in order to achieve a positive result.

What targets do you want to set for you in the next 12 months?

Make Your Dreams A Reality

Colin

Do you like this article from MyLife TODAY! on Thursdays: Ideas and tips on achieving the complete and happy life you deserve? Feel free to share it with your friends also. Or, why not join us for other articles on my TODAY! Seminars’ Facebook pages on Leadership, SME Business, Good Health, Public Speaking, Networking and Living Life.  Alternatively you can see them on LinkedIn, Ecademy, Twitter or my BlogSpot page or at Google+. This article is copyright to TODAY! Seminars (2011) and cannot be reproduced in any form without written approval of TODAY! Seminars.

How Do You Become One Of The Most Outstanding Leaders Ever In Your World?

Post 8 of the “Leading TODAY! on Wednesdays” series

Being a Billion Dollar Leader: Lesson 4: I will be promoted to my own level of incompetence—so I should employ people who make me look good!

In the last post we discussed how the Billion Dollar Leader understands and accepts this principle of taking on board the best people possible.

On the other hand, a manager who does not understand or accept these principles will often be scared of doing this. After all, how can you control people who are better than you? How can you show them how to do their job when they can do it better than you can?

For many there is the inherent fear that they will not be promoted—not get to climb the corporate ladder—if they aren’t seen as being better than the people they have working for them. They want to present a picture which says that their people are inferior and it is their own, the manager’s own, superiority that makes it all work.

Invariably, a manager like this will employ a weak team and not even realise it; simply because they will feel comfortable with being in charge. In effect what they are doing is limiting the team’s success to their own leader’s level of incompetence.

What managers like this fail to see, is that it is only through employing the very best team possible that they can avoid being promoted only to their own level of incompetence. This holds true even if that means hiring people with better knowledge or skills in those team roles, or by developing their people and enabling them to be the very best that they can be.

I learned years ago that a Billion Dollar Leader knows that they must become dispensable in their role in order to move onwards and upwards. In other words, they need to have people capable of taking over from them in order to be promoted themselves.

Some managers work so hard at creating an empire around themselves, at becoming indispensable, that they fail to see that this empire then becomes a factor which limits their future leadership aspirations.

They fail to develop—both themselves and the members of their team. Then, by default, they find that they have indeed been promoted to their level of (in)competence and that this is where they will stay. They have succeeded at being seen as OK at their job, but not as a future star.

This lack of a structure for ensuring staff development is one of the major issues I have encountered when coaching companies—they simply don’t have any succession plans! They don’t think of developing their people to take on future roles, or of the value there is in having someone ready to step into an opening within the company should one become available.

All Success

Colin

Do you like this article from Leading TODAY! on Wednesdays: Ideas on excellence in leadership and Being A Billion Dollar Leader? Feel free to share it with your friends also. Or, why not join us for other articles on my TODAY! Seminars’ Facebook pages on Leadership, SME Business, Good Health, Public Speaking, Networking and Living Life.  Alternatively you can see them on LinkedIn, Ecademy, Twitter or my BlogSpot page or at Google+. This article is copyright to TODAY! Seminars (2011) and cannot be reproduced in any form without written approval of TODAY! Seminars.

How Do You Take The Fear Out Of Public Speaking?

Post 8 of the “Speaking TODAY! on Tuesdays” series: Thoughts, tips and stories on successful speaking and outstanding presentations

When you’re young you can tell someone what really think of them. You can be brutally honest. You can say things as a kid and get away with it.

It’s like a while back my Mum, sister and niece were visiting the cemetery where my grandmother is buried. My Mum said to my then 8 year old niece that this would be the place where she would be buried when she died. Within a heartbeat my niece just looked at Mum and said, “Well who’s going to look after us on Tuesdays if that happens?”

Kids say it as it is. They don’t worry about all the niceties that go with providing someone with feedback these days. At school, if you didn’t like someone, you told them you didn’t like them. If you thought they were acting stupidly, you told them they were stupid.

Now, for me I must admit this was a bit of a problem. You see I was one of those kids whose mouth seemed to move some seconds before the brain was engaged. Which often meant that I said things that would lead  to pain – and I’m not just talking about from the headmaster’s cane – although that did come into play a fair bit. Even to this day I can still remember some of the incidents that led me to being on first name basis with the Principal.

Like the time I told my classmate Roderick the truth - that he smelled. Now, it may have been the truth, but it wasn’t necessarily the smartest thing that I could do. To put in in perspective, I weighed about 20kg wringing wet and Roderick, well Roderick was big enough to grab the cane from the Principal’s hand and smash it over a desk – and that was in primary school! And Roderick wasn’t that much into verbal communications!

I used to think it was so unfair at school – why was it that both of us had to go to the Principal for the cuts – after all, I wasn’t the one who started the fights. Why did I have to cop it twice?

So my lessons on communications were there from a young age – I learnt to say what I really thought and I learnt that when I didn’t like what was said to me than I could take some form of retributive action. I also learnt that life wasn’t necessarily about fairness

Problem! That approach doesn’t work so well as an adult. And it definitely doesn’t work at all as a speaker.

You are going to meet some wonderful characters as a speaker and they will either be clients who have paid you directly or they are somehow related to the client who is paying you. Often those people will have an opinion that may not be in congruence with yours.

I raise this as I recently watched a speaker basically tell the customer they were…….. well let’s just say wrong.

Dr Phil, of the TV Dr Phil, made one comment I agree with. He was talking to a mum about her relationship with her daughter. He asked her, “Do you want to be right or do you want to prove that you are right?”

It’s a lesson I could have done with in the schoolyard. And it’s one I think about often when confronted with someone who holds a different belief to me; do I want to be right or do I want to prove that I am right?

I was right about Roderick – he did smell. But proving I was right was far more costly to me than him.

Being a professional speaker is not just about what you do during your presentation, it’s also about how you handle yourself off-stage.

You may be at a conference and hanging about during the post dinner drinks. Someone approaches you to “discuss” how wrong you were. Choice: Do you allow them to have their opinion or do you set out to prove yourself right?

Learning how to let people have their say does not mean that you give in or contradict your beliefs. I may ask leading questions in order to see if this person is open to thinking differently, but I don’t need to get into an argument with them about it. Sometimes it’s best to just let it go. You can be right and you don’t have to prove it all the time.

Hopefully the place you do prove it is in your presentation.

A professional speaker has to be a bit of a diplomat and be capable of holding a conversation with a range of people on a range of topics in a range of settings. Learning how to interact with people in a professional manner off-stage is just as important as preparing for your presentation on-stage.

Just a quick point on the scenario above that involved alcohol. I have attended my fair share of conference dinners and both pre and post dinner social sessions – all of which involved some level of alcohol. Trust me some people handle it better than others. But as a professional speaker?

This is just my belief, others may tell you differently. Never consume alcohol before a talk; usually I’ll have water or a soft drink in my hand. During the dinner – and only after the speech, I may have one glass of wine and water or soft drink the rest of the time. In the post-dinner social event, again I’ll have no more than one glass of wine the whole evening – it can last a long time that one glass.

Why? You are “on” at all times. People will be watching you at all times and they want to see whether your words match your actions. There is nothing worse, I believe, and I have seen it happen, where a professional speaker has had far too much to drink in their quest to be “one of the boys”. At an event you are there as a professional. Act it.

That does not mean I’m aloof or don’t enjoy a glass of wine. I hope I am always friendly. I enjoy mingling and talking to people in these social settings – it is amazing what you will get told! But I am there to do a job.

What you do away from the spotlight is your choice. What you do in front of a client is the professional choice. One pays. One doesn’t.

Inspire The World With Your Words

Colin

Do you like this article from Speaking TODAY! on Tuesdays: Thoughts, tips and stories on speaking and presentations? Feel free to share it with your friends also. Or, why not join us for other articles on my TODAY! Seminars’ Facebook pages on Leadership, SME Business, Good Health, Public Speaking, Networking and Living Life.  Alternatively you can see them on LinkedIn, Ecademy, Twitter or my BlogSpot page or at Google+. This article is copyright to TODAY! Seminars (2011) and cannot be reproduced in any form without written approval of TODAY! Seminars.

How Can You Have Amazing Wellness and Be Safe In Life?

Post 8 of the “My Health TODAY! on Mondays” series: How Will The New Workplace Safety Laws Affect Me and My Business Operations?

The final way that encourages the safe and healthy conduct of people within a workplace is penalties.

There are three grades of penalties under the WHS Act and each carries a different maximum level of penalty that can be applied to either a corporation or business, an Officer of a business or operation and all others with a responsibility for health and safety in the workplace (which is everyone else other than an Officer).

These are:

·         Tier 1: This is the highest category of penalty that can be applied. It covers those issues where there is/was a risk of death or serious injury or illness due to the reckless action or inaction of an Officer/ PCBU or Worker and that indifference did or could have led to the death and serious injury or illness to that individual;

·         Tier 2: This category is for those people who have a WHS duty under the Act and by failing to comply with exposes an people to a risk of death or serious injury or illness;

·         Tier 3: This category is for those people who have a WHS duty under the Act and who fail to comply with that duty.

Now for the really bad news, the actual penalties.

Tier 1

·         Organisations: $3,000,000;

·         Officers: $600,000 and/or 5 years imprisonment;

·         Others: $300,000 and/or 5 years imprisonment.

Tier 2

·         Organisations: $1,500,000;

·         Officers: $300,000;

·         Others: $150,000.

Tier 3

·         Organisations: $500,000;

·         Officers: $100,000;

·         Others: $50,000.

One thing to note, these fines are not covered by insurance. They came straight from you or the business.

Good health and keep safe out there.

Colin

Do you like this article from MyHealth TODAY! on Mondays: Ideas and issues on good health and safety? Feel free to share it with your friends also. Or, why not join us for other articles on my TODAY! Seminars’ Facebook pages on Leadership, SME Business, Good Health, Public Speaking, Networking and Living Life.  Alternatively you can see them on LinkedIn, Ecademy, Twitter or my BlogSpot page or at Google+. This article is copyright to TODAY! Seminars (2011) and cannot be reproduced in any form without written approval of TODAY! Seminars.

How Can You Achieve The Most Outstanding Success In Your Business?

Post 8 of the series from the “Business TODAY! on Mondays” series - Will Right Pricing Make Your Business More Profitable?

So, you may ask, as many have, how do I find out who my Right Customer is?

Simple. Ask them!

Here are some questions you could ask in order to find your Right Customer.

·         Why do they buy what they do?

·         Why do they come to you?

·         What do they look for in products, services and service?

·         How much are they willing to pay for the experience they want or expect?

·         Why do people go to your opposition?

·         Are these customers you want?

·         What do they like/ dislike currently?

·         What would make them come to you?

·         Are your products/ services what they want?

·         What do they expect of your staff?

·         Where do they go to find information about suppliers and products/ services?

·         What words do they want to hear – that attracts them to a product or service?

·         Are their needs currently being met in the market? By Whom?

·         What would make their experience better with you?

Of course, once you find out this information it’s just a matter of asking yourself, “Am I willing to apply this knowledge to my business in the way the Right Customer wants in order to have the business and lifestyle I want?”.

If yes, then, as Nike say, “Just do it!”.

If no, ok. It’s your choice. And with all choices comes the responsibility and outcomes of that choice.

Choose wisely.

All success.

Colin

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